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Before we begin, a few disclosures.

  • This survey is completely anonymous. No personally identifying information is collected;
  • Results will be aggregated and may be used for commercial purposes;
  • This survey is run by Benevolent Marketing, and is not sponsored or commissioned by any outside party;
  • The survey is voluntary and you can opt-out at any time by simply closing out the browser.

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Insurtech 2025 Trust Index Survey US
Which type of organization do you work with:
How would you classify your role as it relates to tech:
How often do you use your organization’s tech?
What type of tech do you use at your company (select all that apply).
Which one is the most important to your business (select only one)?

For the following questions, think of the VENDORS associated with the category you selected in the previous question and your experience with them. Then score your response on a scale from ‘strongly disagree’ to ‘strongly agree’.

Strongly Disagree
Disagree
Somewhat disagree
Neither disagree or agree
Somewhat Agree
Agree
Strongly Agree
Overall, I trust VENDOR.
The promises made by VENDOR are reliable.
VENDOR was honest with me about features, pricing, & implementation during the sales process.
VENDOR is a very competent organization.
VENDOR has made sacrifices for me in the past.
I feel that VENDOR can be counted on to do what is right.
ROI and other benefits claimed by VENDOR are overstated.
I have devoted too much (time and money) to consider switching from VENDOR.
I feel that I have too few options to consider not using VENDOR.
I would recommend VENDOR to my peers.

For the following questions, think of the SOFTWARE or APPLICATIONS in the category and your experience with it. Then score your response on a scale from 'strongly disagree' to 'strongly agree'.

Strongly Disagree
Disagree
Somewhat disagree
Neither disagree or agree
Somewhat Agree
Agree
Strongly Agree
Overall, I trust vendors’ TECH.
TECH adds value to my organization.
TECH is updated and supported when needed, even at a sacrifice to the VENDOR.
I have confidence that updates improve performance, not just add complexity.
TECH is worth what we pay for it.
I would recommend TECH to my peers.
Insurtech promises of time savings, efficiency gains, and ROI are typically:

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